Communications and Utilities Regulatory Authority
Friday, December 18, 2020Consumer
Following Tynwald approval of the Communication and Utilities Regulatory Authority Order 2020 we are pleased to announce that the Commission has been renamed as the Communications and Utilities Regulatory Authority. The new name reflects its future additional responsibilities relating to the gas market and is effective from 16th December.
Communications Bill 2018 Update
Thursday, October 29, 2020Consumer
The Bill completed its passage through the Legislative Branches on 27th October and will now be considered for Royal Assent.
The main purpose of the Communications Bill 2018 is to update the legislation governing the regulation of telecommunications and broadcasting. The Bill largely adopts a technology and service-neutral approach to allow for flexibility in the future and it has been drafted with futureproofing in mind.
A copy of the Bill is available from the Tynwald website.
When enacted the Bill will support the process of the award of additional spectrum in the Multi Band Award Process . The spectrum when awarded will give the option to operators to offer a range of innovative products to consumers. The legislation will also give the Commission a wider range of penalties in exercising its regulatory functions as well as stand-alone competition powers in the telecommunications sector.
The Commission will be running a further series of consultations on the required secondary legislation to implement the Bill in due course.
More information on the Communications Bill.
Page Update on 29 October 2020
Freeview Issues Update 16/17 October
Monday, October 19, 2020Consumer
There were some issues with the reception of ITV Channels on Freeview over the weekend. We understand the Arqiva engineers who maintain the network have identified and fixed the issue which was an intermittent fault. They are continuing to monitor this. If you have any further issues then you can contact Freeview directly at https://www.freeview.co.uk/help .
Published 19 October 2020
Findings of Investigation into Manx Telecom's Broadband Outage
Monday, October 19, 2020Consumer
In August 2020 the Communications Commission (the Commission) became aware of a broadband outage that impacted upon a significant number of the Island’s consumers. The outage, which was traced back to a hardware failure in one of the Broadband Network Gateways of Manx Telecom’s core network, began on 24th August 2020, and Manx Telecom worked over the subsequent days to find and resolve the cause, with service fully restored by 3rd September 2020.
Consequently, once Manx Telecom had worked to restore the Island’s service, the Commission began a formal investigation to ascertain the facts surrounding the broadband outage and determine whether Manx Telecom had breached its regulatory obligations on the run up to, or as a direct result of, the outage.
Overall, having fully investigated the matter, the Commission finds that on this occasion Manx Telecom did not breach its regulatory obligations.
Further details of the Commission's investigation can be found in Information Notice 22/20.
Broadband Issues Between 24th and 26th August
Thursday, August 27, 2020Consumer
On the evening of Monday 24th August Manx Telecom suffered an issue with its broadband network which resulted in around 7000 end users across the Island having no service for up to 2 days. The services were fully restored on the evening of Wednesday 26th August.
Any end users who are still experiencing issues should contact their service provider directly. In addition, please speak to your provider if you have encountered additional costs to help you to stay online during the period.
While the priority for Manx Telecom to date has been to ensure that customers have their services restored, now that the source of the outage has apparently been identified the Commission can assess whether there are any issues that it needs to pursue further.
Wednesday, August 26, 2020Consumer
The Communications Commission is aware of ongoing issues with Manx Telecom’s broadband network, since the evening of Monday 24th August. It is currently impacting around 7,000 customers across the Island after an attempted fix overnight was unsuccessful. Customers of other internet service providers which use this network are also being affected.
The Commission is in regular communication with Manx Telecom, which has advised that engineers are working with their equipment suppliers (Nokia) to identify and resolve the cause of problem. Further updates will be issued as and when available.
Freeview Changes 19th August 2020
Tuesday, August 18, 2020Consumer
*UPDATE* Engineering at the main Douglas transmitter was completed successfully last night and viewers receiving their signals from here can retune at any time. Services from smaller local relay transmitters in the Isle will be subject to interruption during the day as these are visited by engineers. If channels do not return automatically we would advise retuning after 6pm. Viewers in need of advice can call the Freeview Advice Line.
Anyone who needs advice, or who finds they are still missing services after retuning, can visit the Freeview website at www.freeview.co.uk/tvchanges or contact the Freeview Advice Line free on 0808 100 0288.
Satellite and cable TV are not affected. Viewers may be eligible for free in-home support, including aerial work if needed.
Freeview channels are moving to new airwaves to allow for the future development of new mobile broadband services.
Advice on how to retune:
When something's been updated, most Freeview devices will ask you to retune (rescan) for any channel changes. With most devices you'll just have to press 'retune' when prompted. But if your TV doesn't prompt you to do this, you may need to manually start the automatic retune or do a full manual retune.
These may vary slightly depending on which device you have, but they usually include the following s…
FREEVIEW CHANGE FOR ISLE OF MAN VIEWERS
Friday, August 7, 2020Consumer
Freeview viewers in the Isle of Man may need to retune their TV equipment on 19 August to continue watching programmes.
Changes are being made to the way some channels are broadcast on Freeview.
Wednesday, July 29, 2020Consumer
Changes are being made to the way some channels are broadcast on Freeview. You may need to retune your television equipment to continue watching programmes when these take place.
On 19th August 2020 many viewers in the Isle of Man will need to retune. Further information on how and when to retune will be publicised by Digital UK closer to the time
For further information and updates on the 700MHz clearance, visit the Digital UK website.
Commission Publishes Decision on Investigation into Alleged Breaches of Broadcasting Programme Code by Manx Radio
Wednesday, June 24, 2020Consumer
The Communications Commission has published its decision on its investigation into alleged breaches of the Broadcasting Programme Code by Manx Radio.
To view the documents please follow the links below: