Switching Survey

The purpose of this survey is to help us to better understand consumers’ experience when switching between telecoms providers and whether there are barriers to switching between providers.
This survey does not ask for any personal data. Please do not include any of your personal data in the free text boxes. If you wish to discuss a particular issue with our office please contact us on 677022 or
Please feel free to provide us with details of your personal experience of switching as this will help us to better understand how the process is working in practice.
Once the survey closes all responses will be analysed and results will be published in due course on our website.