Whilst we will always endeavour to provide you with the best possible service, we understand that occasionally things can go wrong. We do take all problems and concerns seriously. We will listen to your point of view and, if it is appropriate, we will deal with your complaint.
You may complain about CURA if:
- You are not satisfied with the standard of service that you have received
- You have not received a service that you feel should be available to you; or
- You feel that you have not been treated with respect.
If you are unhappy with the service that CURA provided, please speak to the person with whom you have been dealing and express your dissatisfaction. We will try to resolve your grievance at this stage.
If you are still not happy with the situation, please direct your complaint to the Chief Operating Officer. It is usually best to put your concerns in writing. The Chief Operating Officer will handle your complaint and will endeavour to find a resolution to the problem and will provide a written response within 15 working days.
If you feel that the complaint has not be handled satisfactorily after this second stage, you may ask for the Chief Executive Officer to review the case. The Chief Executive Officer will provide you with a further written response within 15 working days of the request for a review being submitted.
CURA will always welcome comments and feedback on the service that it provides. Please feel free to send feedback at any time.