Latest News & Updates
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20/24: Summary of Authority’s Findings and Decision – Manx Telecom Treatment of Sure/BT Interconnection Request (September 2024)
Friday, October 4, 2024
ConsumerThe Authority has published a summary of its findings in relation to its investigation of complaints made in relation to Manx Telecom’s treatment of a request made to facilitate an Interconnection between Sure and BT.
A copy of the summary can be found in the Authority's publication library: 20/24: Summary of Authority’s Findings and Decision – Manx Telecom Treatment of Sure/BT Interconnection Request (September 2024)
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Glen Maye - Mast Maintenance
Monday, September 9, 2024
ConsumerThe Communications and Utilities Regulatory Authority has been notified of planned maintenance work on the Glen Maye mast which may affect users TV signal.
The maintenance will take place between today between 9am - 5pm.
Further updates will be published if there are any changes to the works.
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19/24: Spectrum Call For Expressions Of Interest
Wednesday, September 4, 2024
ConsumerThe Authority has issued a call for Expressions of Interest by parties for radio frequency spectrum for the purpose of providing electronic communications network and electronic communication services and associated facilities. The Call for Expressions of Interest is the initial step taken by the Authority to ascertain the level and nature of the demand.
The deadline to submit interest is Tuesday 1st October 2024.
To read more information and how to register interest please click this link.
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18/24: Information Notice: Universal Service Obligations Review
Wednesday, September 4, 2024
ConsumerThe Authority has published Information Notice 18/24 regarding its intentions to review the Universal Service Obligation in the Isle of Man's telecom market. It is the intention of the Authority that the review will be in the form of a public Consultation. The review is expected to commence in Q1 of 2025.
To read more about the Authority's intentions please click this link.
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Planned Mast Maintenance - Douglas, Laxey and Port St Mary- 15th July 2024 - 26th July 2024
Monday, July 8, 2024
ConsumerThe Communications and Utilities Regulatory Authority has been notified of planned maintenance work on the Douglas, Port St Mary and Laxey masts which may affect users TV/Radio signal.
The scheduled maintenance will take place between 10am to 4pm beginning on 15th July 2024 with an estimated completion of 26th July 2024.
Further updates will be published if there are any changes to the works.
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13/24: Gas Tariff Interim Review
Tuesday, June 18, 2024
ConsumerThe Authority has today issued Information Notice 13/24 in respect of the mid year Gas Tariff review.
The information notice can be viewed by following this link.
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EMERGENCY Douglas Mast Maintenance - Fault on Transmitter - UPDATE
Monday, June 3, 2024
ConsumerUpdate as of Monday 10th June 2024 - The emergency repairs have been completed.
The Communications and Utilities Regulatory Authority has been notified of planned emergency maintenance work on the Douglas mast which may affect users TV/Radio signal.
The emergency maintenance will take place between 10am to 4pm beginning on 4th June 2024 with an estimated completion of 14th June 2024.
The maintenance is to replace a broken part on the transmitter.
Further updates will be published if there are any changes to the works
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Electrical Maintenance on TV Masts- 20th May 2024 to 31st May 2024
Thursday, May 16, 2024
ConsumerThe Communications and Utilities Regulatory Authority has been notified of planned essential electrical maintenance work on the television masts at Glen Maye, Jurby and Douglas which may affect some viewers' television reception.
The planned maintenance will take place between 9am - 5pm between 20th May 2024 and 31st May 2024.
Further updates will be published if there are any changes to the works
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Information Notice - Gas Tariff Clarification
Friday, May 10, 2024
ConsumerFollowing the recent publication of information concerning gas tariffs, the Communications and Utilities Regulatory Authority (the Authority) has published an Information Notice to provide clarification and reassurance to consumers.
The Information Notice (publication number 10/24) can be viewed in the Authority's publication library using the following link.
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09/24: Notice Of Findings Network Incidents January 2024
Friday, April 26, 2024
ConsumerThe Communications and Utilities Regulatory Authority (the Authority) has completed its enquiries into network incidents that occurred in January 2024.
The Authority found that on these occasions Manx Telecom did not breach its regulatory obligations and no further investigation is required.
While no breach was found to have occurred, the Authority would expect Manx Telecom to proactively audit its network to ensure that alarms are configured for the relevant elements of its network. The Authority would also expect Manx Telecom to satisfy itself that automatic failover systems to rectify faults are periodically assessed for effectiveness.
Full details of the Authority’s findings in relation to the network incidents that occurred in January 2024 can be found in the Authority’s Notice of Findings (publication number 09/24), which can be viewed using this link.